Service Engineers

Manufacturer trained experienced engineers

At ICA Digital we pride ourselves by delivering the highest quality service, impressive response times, fast problem resolution and excellent communication for our customers. By employing the best people in the industry; making a continual investment in training; and always remembering to put your needs first.

We understand why service is important to you

For many of our clients, equipment downtime can have a significant affect on productivity - and on their bottom line. It impacts on their customers' experience too. ICA Digital reduces the risk of downtime: supported by a fully functioning back office, our clients have the means to meet customer expectations of delivery and quality. We know that fully functioning equipment is vital to your business.

Key facts

• One phone number for all your needs.
• Across our business, customers experience a 97% up-time for equipment.
• Our team of engineers respond, on average, in under four hours.
• Every service call or job ticket can be tracked.
• Customers with complex needs are assigned dedicated service engineers - providing even greater continuity of support.
• Our first time fix rate is an impressive 93%

Our ultimate goals

• To ensure that we meet your specific organisational needs - our service is non generic.
• To get your equipment running as quickly as possible.
• To minimise disruption and downtime.