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Choosing the right company is as important as selecting the right equipment for your needs. We strive to ensure that when you contact ICA you will feel you are in the capable hands of a reliable and professional organisation with a friendly but polite approach. As the majority of the products we supply are networked document solutions our customers benefit from full in house IT support from our dedicated staff. Pre sales support, network installation and post sale and IT support is provided in house with ICA. Hardware issues are supported by our own manufacturer trained technicians, responding to your service requests within an average of under four working hours. Each technician carries a comprehensive car stock of spare parts to enable us to maintain our 95% first time fix rate and minimise down time. Computerised service management enables us to monitor our service levels to ensure we always exceed expectations, assisting in a pro-active approach to maintaining high standards. ICA - Reliable, quality service - made simple. 0800 39 39 89
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